Terms of use

1. The service

GoRetouch is a photo and video retouching service. You choose a service, upload your files, add markers and a comment if needed, and one of the service's designers completes the order. The finished result appears in the app, where you can save it to your device.

2. Account and age

• You must be at least 18 years old to use the service.
• You need an account to place orders: email and password, or Google Sign-In. Give accurate details and do not share access with others.
• You are responsible for activity under your account. If you think someone else has access to it, contact us.
• We may restrict or close an account that is used in breach of these terms or the law.

3. Credits, packs and subscriptions

• Services are paid for with credits, the internal units of the service. The price of each service in credits is shown in the app before you place an order.
• You get credits by buying a credit pack or a subscription in the app, and as bonuses, for example on sign-up or with a promo code, while such bonuses are offered.
• All purchases are made and paid for through Google Play under Google Play's rules. Prices, payment methods, renewal and cancellation of subscriptions are handled there. You can cancel a subscription in Google Play → Payments & subscriptions.
• Refunds for purchases are handled by Google Play under its rules. If Google Play refunds a purchase, the credits granted for it are deducted from your balance.
• Credits have no cash value and cannot be exchanged for money or transferred to another user. Credits do not expire while your account exists. When you delete your account, unused credits are cancelled.

4. How orders work

• When you place an order, the required credits are reserved on your balance. If the order is cancelled before it is completed, the reserved credits go back to your balance.
• A designer may ask you a clarifying question; the order then waits for your reply.
• When the result is ready, you get a notification and review it in the app. You can accept the result or request a revision.
• Each service includes a set number of free revisions. Further revisions cost credits, and the app shows the price before you confirm the request.
• If you do not respond to a delivered result within the period set in the service, the order is accepted automatically.
• Save finished results to your device: how long files are kept on the server is described in the Privacy policy.

5. Your photos and videos

• You keep all rights to the files you upload and to the results you receive.
• You allow us and the service's designers to store, view and process these files only as far as needed to complete your order and provide support.
• Only upload files you have the right to use. If other people appear in a photo or video, you must have their consent.
• Do not upload illegal content, including any sexual content involving minors, and do not order edits that infringe others' rights, mislead, or harm other people. We may decline such orders and block the account.

6. Limitation of liability

• We work to keep the service stable, but cannot guarantee uninterrupted, error-free operation: maintenance and updates may happen.
• The retouching result depends on the quality of the source files and on your brief. If you are not happy with a result, request a revision or contact support.
• We are not liable for losses caused by your breach of these terms or by circumstances beyond our control. Nothing in these terms limits the rights you have as a consumer under the law.

7. Deleting your account

You can delete your account at any time in the app (Profile → "Delete account") or by email. What is deleted and what is kept is described on the "Delete account" page (goretouch.app/en/delete-account). Deleting the account does not cancel a Google Play subscription automatically.

Delete account →

8. Changes to these terms

We may update these terms. We will announce significant changes in the app or on this page; the date of the current version is shown at the top. If you keep using the service after the changes, the new version applies to you.

9. Governing law and disputes

These terms are governed by the law of Ukraine. If you have a question or complaint, please contact us first at support@goretouch.app and we will try to resolve it. This does not take away your right to go to court or to a consumer protection authority, including under the law of the country where you live if that law gives you this right.